CUSTOMER SERVICE

AAXIS Group is uniquely positioned to integrate ATG Commerce Service Center (CSC) with your commerce storefront. ATG Commerce Service Center is a Web-based application for order administration, sales support, and customer care. Our highly experienced business and technical consultants can install, configure and customize CSC to meet your unique business needs. Personalizing the capabilities of ATG’s eCommerce suite will enable your sales and service agents to more efficiently assist customers through many different mediums including telephone, VOIP, Web, e-mail, chat or FAQ.

AAXIS Group can help you increase revenue and profits by turning your inbound service center into an outbound sales center using CSC. Agents can complete more online transactions and reduce Web site and shopping cart abandonment. CSC will help you to increase customer satisfaction by providing a smooth customer life cycle experience when your shoppers move across channels.


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