A leading mortgage lender in the nation, with more than 20 years of experience providing competitive mortgage loans. The company works exclusively with independent mortgage brokers and bankers across the country.

The mortgage company undertook a re-factoring effort on their Lead Management application. The primary changes intended in the re-factoring effort included the migration of business logic from a client-server application to using Java and a rule engine (ILOG JRules) to facilitate pricing. The production environment needed to be sized to perform as required by the SLA.

Absolute Resolution Methodology (ARM)™ was utilized to provide a comprehensive solution to resolve the issues.

• Design and execute load testing strategy to establish baseline statistics and expose performance bottlenecks
• Tune software stack and system infrastructure as necessary to achieve SLA
• Use result to provide capacity planning design
• Establish a baseline of re-write to measure performance degradation with new code releases
• Discover stability issues with application leading to code fixes
• Identify performance degradation with new rules addition resulting in an architectural change to improve consistent performance with less sensitivity to new pricing structure changes
• Introduce QA process for improved quality of deliverable; problems were identified and resolved in testing environment as opposed to production environment

• Improved user response time 60X on common, frequently used functionalities such as login and prequalification application
• Eliminated the number of servers required by 50% through system optimization leading to a cost savings of over $500.000.
• Increased overall customer satisfaction because of stability and response time improvements