The client is a large financial institute providing commercial and home mortgage loan services both to individuals as well as other businesses across the United States.

The company's Vendor Integration Platform, which was used to order title, appraisal, and valuation documents, was unable to handle the increased business volumes. As a direct result the company was unable to close loan applications on time resulting in a significant loss of revenue.

Aaxis System Optimization Services (SOS) were engaged to facilitate the identification and resolution of scalability and stability problems of the Vendor Integration Platform. Aaxis:

• Tested and verified the performance of replacement EMC SAN infrastructure
• Mitigated additional production outage due to faulty equipment through the migration MS SQL Server to new production SAN
• Reviewed application and database queries to identify immediate remediation to improve application scalability problems
• Optimized queries and software persistence layer to minimize database lock contention and transaction duration
• Recommended long term architectural design changes to allow application to meet current and future projected transaction volumes

• Doubled transactional throughput of Vendor Integration Platform
• Improved system response times up to 400%
• Eliminated database contention by reducing database CPU utilization from 100% to 66%
• Enabled business to handle large month end transaction volumes to fund and close loan applications